COINCIDENTLY my last post was about all the mistakes i've made, and recovered from... this weekend I made one of the biggest and worst mistakes a server could make.
Saturday was a busy day since it was nice out and there were games on and naturally, I was how we say in the restaurant biz "in the weeds." Overwhelmed with the amount of tables I had I forgot to put in an order. I noticed about 45 minutes later than my table still didn't have their food. In a rage I went back to the kitchen demanding to know where my tables food was. To my surprise there was no ticket, to my ultimate surprise there was no order in the computer. In a panic I ordered the food and had no choice but to take the blame. I had to go over to the table and tell them I forgot to put their orders in, but that the next round of drinks was on me. All in all it was a $40 but my table was very forgiving.
Funniest part to this story... the following day I had the entire table again, on Mothers Day. I made sure I put their orders in and gave them the best service ever!
I love when you get repeat customers because its like a second chance to make up for your mistakes. Congrats on getting them again and I'm sure you made up for your mistakes and since they came up a 2nd time, the 1st couldn't have been that bad!
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